COLLECTIVE ACTION ON LAND LINES
Taking action to protect consumers
You could be owed up to £500
Taking action to protect consumers
You could be owed up to £500
Thank you for visiting CALL (the Collective Action on Land Lines). CALL is led by Justin Le Patourel, who has been seeking compensation from BT on behalf of over 3 million residential landline (‘home phone’) customers who have been overcharged. In total, we estimated the claim against BT to be worth nearly £1.3 billion. On 19 December 2024, the Competition Appeal Tribunal found in favour of BT and dismissed Justin Le Patourel's claim. Justin filed an Application for permission to appeal the Tribunal's judgment on 20 January 2025, and awaits a response to his Application. We will update the Class in due course.
In 2017, Ofcom, the UK's telecoms regulator, found that BT had been overcharging millions of its residential landline ('home phone') customers since at least 2009. As a result, Ofcom said BT should reduce its charges for these customers. In April 2018, BT agreed to drop prices by £7 per month, but it did not compensate customers for the excessive prices they paid from 2009 to April 2018. In addition, some of BT's customers (those who purchased landline and broadband services but not as part of the same package, and those who use their landline for business purposes) were excluded from the April 2018 price reductions and are still being overcharged today.
CALL has been created to campaign for compensation from BT.