Terms of Use


These terms were most recently updated on 15 January 2021 and they set out the rules associated with the use of our website www.callclaim.co.uk (the “Website”).


By accessing or using the Website, you confirm that you accept these terms and you agree to comply with and be bound by them

About Us

The Website is maintained and operated by Case Pilots Limited (“Case Pilots”). Case Pilots is a company registered in England Wales under company number 10608209 and has its registered office at 140 Rayne Road, Braintree, Essex CM7 2QR.

Case Pilots are instructed by Mishcon de Reya LLP, on behalf of Justin Le Patourel, the Class Representative. Case Pilots Limited act as Mishcon de Reya LLP’s data processor.

Mishcon de Reya LLP is a limited liability partnership in England and Wales with number OC399969, authorised and regulated by the Solicitor Regulation Authority under SRA number 624547. Mishcon de Reya LLP are registered with the Information Commissioner’s Office as a fee-paying controller, under registration.

In these terms, Case Pilots and Mishcon de Reya LLP are referred to as “us”, “our” and “we”. We reserve our rights in respect of all data shared with and by, and retained on, the Website.

If you have any questions about these terms, please contact info@callclaim.co.uk.

Purpose of the Website

The purpose of the Website is to provide information in relation to the CALL claim and to gather information from potential Class Members wishing to be kept informed of progress in the claim. In due course, the Website will also collect information from Class Members wishing to opt out of the collective proceedings and persons wishing to opt into the collective proceedings.

By registering via the Website, you confirm that you have a genuine interest in being kept informed of progress in the CALL claim as a potential Class Member or on behalf of a potential Class Member.

Changes to the Website

The Website is made available free of charge.

We do not guarantee that the Website, or any content on it, will always be available or that its use will be interrupted. We may suspend, update, change, withdraw or restrict the availability of all or any part of the Website for business and operational reasons.

Governing Law

The material on the Website resides on a server in the United Kingdom. The law applicable to use of the material and to disputes arising out of the material is the law of England and Wales.

Material on the Website

Unless indicated to the contrary, copyright and other intellectual property rights in the material on this site is owned by or licensed to Mishcon de Reya LLP. Except as provided by any relevant legal provision, no part of any of this material may be reproduced, adapted, stored in a retrieval system or transmitted without the prior written permission of the copyright owner. You may do the following with the material on this site unless otherwise indicated:

  • Store a reproduction of the material on your local computer for the sole purpose of viewing the material;
  • Print hard copies of the material for informational, non-commercial use.

All other rights are reserved. All trademarks, service marks, trade names and logos on the Website belong to their respective owners.

Reliance on the Website

The Website is provided for information purposes only. Its content does not constitute legal or other professional advice and should not be relied upon. The Website is not an unsolicited approach as covered by paragraph 8.9 of the Code of Conduct for Solicitors, RELs and RFLs issued by the Solicitors Regulation Authority.

Neither the transmission of any material, nor the receipt of any material, is intended to create, nor should such transmission or receipt be taken as creating, a client-solicitor relationship between Mishcon de Reya LLP and the recipient.

Whilst every care has been taken in the preparation of the information on the Website, visitors are advised to seek specific legal advice in relation to any decision or course of action.

We make no representations, warranties, guarantees or conditions as to the quality, accuracy, completeness, merchantability or fitness for purpose of any of the materials contained on the Website.

Limitations and Exclusions

Under no circumstances will we be liable for any incidental, special or consequential damages, including damages for loss of business or other profits, arising in relation to the material on the Website. We are not liable to users of the material on the Website for any loss or damage however caused resulting from the use of the material.

Website Links

Where the Website contains links to other sites or resources provided by third parties, these links are provided for your information only. Unless otherwise specified, such links should not be interpreted as approval by us of those linked websites or of the information that you may obtain from them.

We have no control over the contents of those sites or resources and would suggest you review those sites’ terms of use and privacy policies.

We welcome hypertext or other links to the Website but require notice in advance of such links being made. We do not consent to “deep links” into the Website. We also reserve the right to refuse applications to link to the Website from people or organisations that we consider unsuitable. For further information or to request permission to link to the Website please contact info@callclaim.co.uk.

Changes to the Terms

These terms may be subject to change. We will update this page with any changes to the terms. Please refer back to this page frequently to see any updates or changes.

We recommend you save a copy of these terms for future reference.

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