If you are an affected consumer or the appointed personal representative/administrator of an estate of an affected customer, and you were living in the UK on 27 September 2021 and you want to opt out of the class, you must inform us.
You can complete an Opt-Out Form here. This will ask you to confirm the following statement: “I want to opt out of the collective claim against BT Group Plc and British Telecommunications Plc, Case No. 1381/7/7/21” , and provide your full name, postal address, email address and telephone number.
If you would like to be sent a stamped addressed envelope to submit your Opt-Out, please send an email with your postal address to SAE@callclaim.co.uk or call 0333 212 1617. Please send your letter to:
CALL Claim Opt Outs
PO BOX 13188
If you are a personal representative or an administrator of the estate of a Landline-Only Customer or an Unbundled Customer, you must also provide the following proof that you are entitled to act on behalf of the estate:
Your Opt-Out Request (and any relevant documents listed above) must be received or postmarked by 11 November 2022. Once we have processed your Opt-Out Request, we will send you an acknowledgement by email if you have provided an email address or by post if not.
IMPORTANT CONSIDERATION By opting out, you will not be able to receive a payment from this claim if money becomes available. However, you may be able to bring your own separate claim against BT for the same issues, provided you do so within six months of the date on which you opt out. If you do not file an individual claim against BT within this timeframe, your claim will be ‘time-barred’, meaning that the time permitted for you to bring an individual claim will have passed.